1. PLATFORM IDENTITY, LEGAL BOUNDARIES & ROLE SEPARATION

All Day Store is established and operated as a technology-driven digital healthcare marketplace and service facilitation platform, the primary purpose of which is to enable electronic discovery, ordering, communication, payment facilitation, and workflow orchestration between Users and duly licensed third-party service providers.

For avoidance of doubt, the Platform functions strictly as an intermediary infrastructure and shall not be construed, implied, or represented as a healthcare provider, pharmacy establishment, or clinical service entity under any applicable law. The Platform does not substitute, override, or interfere with the statutory obligations imposed on licensed medical practitioners, pharmacists, laboratories, or logistics entities.

The Platform does not provide medical advice and does not substitute professional consultation with licensed healthcare practitioners.

The identity of the seller, manufacturer, or marketer of each product shall be transparently disclosed to Users at the point of listing and checkout, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

2. LEGAL ENTITY STRUCTURE & CONTRACTUAL ALLOCATION

The Platform is operated, managed, and controlled by Everyday Herbal Beauty Care Private Limited (EHBC) under the ‘All Day Store’ brand.

Everyday Herbal Beauty Care Private Limited (EHBC), being a subsidiary of Zota Healthcare Limited, is engaged in the manufacturing and marketing of certain products made available on the Platform.

User transactions on the Platform are facilitated in accordance with applicable e-commerce and consumer protection laws, and contractual obligations shall arise strictly in the manner disclosed at the time of transaction.

This separation is intentionally designed to:

Ring-fence operational and transactional liabilities
Enable precise regulatory accountability
Ensure clarity during audits, inspections, and legal proceedings
Avoid commingling of statutory obligations

Users expressly acknowledge and accept that contractual rights, remedies, liabilities, and enforcement shall arise strictly in accordance with this documented allocation and not otherwise.

3. COMPREHENSIVE STATUTORY COMPLIANCE ALIGNMENT

The Platform maintains continuous compliance alignment with all applicable central, state, and local laws governing digital healthcare, pharmaceutical distribution, teleconsultation, consumer protection, data protection, electronic records, advertising standards, and public health communication.

Where legal provisions are evolving or subject to interpretation, the Platform shall endeavour to align its practices with prevailing regulatory guidance and statutory intent.

4. REGULATORY SURVEILLANCE, ADAPTATION & CONTROL

The Platform monitors regulatory developments and may modify or discontinue services to maintain compliance with applicable law.

5. INTERNAL GOVERNANCE, OVERSIGHT & DECISION TRACEABILITY

The Platform maintains reasonable internal governance and compliance oversight mechanisms in accordance with applicable law.

6. PRESCRIPTION GOVERNANCE, FRAUD PREVENTION & ABUSE DETECTION

Prescription handling is governed through layered technical and procedural controls designed to prevent misuse, diversion, forgery, or regulatory breach. This includes validation checks, pharmacist verification, behavioural monitoring, and automated throttling mechanisms.

Any attempt to circumvent prescription safeguards shall be treated as a serious compliance violation, triggering immediate transaction cancellation, account action, and regulatory escalation where required.

7. CLINICAL RISK CONTAINMENT & MEDICAL DISCLAIMER ENHANCEMENT

Clinical decisions and outcomes remain the responsibility of licensed medical practitioners and pharmacists. Clinical decision-making remains solely with licensed Medical Experts, while dispensing responsibility rests exclusively with pharmacists.

Users acknowledge that digital interactions have inherent limitations and shall not substitute physical examination or emergency care.

8. HEALTHCARE DATA GOVERNANCE, SECURITY & BREACH READINESS

8.1 Access Control

Access to healthcare data is restricted through reasonable technical and organisational safeguards.

8.2 Breach Response

The Platform maintains a documented breach response protocol covering containment, assessment, statutory notification, remediation, and evidence preservation. Liability shall be limited to the extent permitted under applicable law where reasonable security practices are followed.

9. AUDIT TRAILS, RECORD RETENTION & FORENSIC DEFENSIBILITY

The Platform maintains appropriate records and audit trails as required under applicable law.

10. THIRD-PARTY PROVIDER DUE DILIGENCE & MONITORING

All third-party service providers are onboarded only after verification of licenses, registrations, and statutory eligibility. Ongoing compliance monitoring is conducted to mitigate downstream regulatory exposure.

The Platform disclaims liability for professional misconduct or statutory breaches attributable solely to third-party providers.

11. E-COMMERCE RISK MANAGEMENT & PAYMENT CONTROLS

11.1 Transaction Integrity

The Platform reserves unilateral authority to cancel or reverse transactions arising from errors, abuse, fraud, or regulatory risk, without such action constituting service deficiency.

11.2 Payment Security

Payments are processed exclusively through compliant third-party gateways. The Platform does not store sensitive financial data and disclaims liability for gateway-level failures.

12. LOGISTICS, DELIVERY & SUPPLY CHAIN DISCLAIMERS

Delivery timelines are indicative and non-binding. Delays caused by regulatory inspections, prescription revalidation, force majeure events, or third-party failures shall not attract liability.

13. USER BEHAVIOR MONITORING & ENFORCEMENT ESCALATION

User activity is continuously monitored for fraud, abuse, and regulatory risk. Enforcement follows a graduated escalation framework, proportionate to severity and public interest impact.

14. REGULATORY COOPERATION, DISCLOSURE & IMMUNITY

The Platform may disclose records, data, logs, and communications to statutory authorities without user consent where required by law or necessary for public health, compliance, or enforcement purposes.

15. INTELLECTUAL PROPERTY & CONTENT GOVERNANCE

All platform content, systems, workflows, and data structures are proprietary. Unauthorized reproduction, scraping, reverse engineering, or misuse is prohibited and legally enforceable.

16. LIMITATION OF LIABILITY, INDEMNITY & RISK TRANSFER

Liability of the Platform is limited to the maximum extent permitted by law. Users and service providers indemnify the Platform against losses arising from misuse, misinformation, or statutory non-compliance attributable to them.

Nothing in this Policy shall exclude or limit any liability that cannot be excluded or limited under applicable law.

17. NATIONAL SCALE OPERATIONS & REGIONAL CONTROL

The Platform may vary services, availability, pricing, or workflows on a jurisdiction-specific basis to comply with state-level laws, enforcement practices, or public health directives.

18. SURVIVAL, SEVERABILITY & ENFORCEMENT

All compliance, audit, indemnity, liability, and dispute resolution provisions shall survive termination. Invalid provisions shall not affect enforceability of remaining clauses.

Nothing in this Policy shall exclude or limit any liability that cannot be excluded or limited under applicable law.

19. REGULATORY INSPECTION, SEARCH, SEIZURE & ENFORCEMENT READINESS

The Platform cooperates with lawful inspections and enforcement actions in accordance with applicable procedural laws.

20. DOCUMENT CONTROL, VERSIONING & POLICY ENFORCEMENT

Operational policies and procedures are maintained and updated under internal governance frameworks.

21. EMPLOYEE, CONTRACTOR & OPERATOR COMPLIANCE BINDING

Personnel with system or data access are contractually bound by confidentiality and compliance obligations.

22. CONSUMER GRIEVANCE GOVERNANCE & DEFENSIVE HANDLING

The Platform operates a structured grievance redressal framework designed to meet statutory timelines while mitigating regulatory and litigation risk.

Grievance redressal is governed by Section 34 of these Terms.

23. ADVERTISING, CLAIMS & CONTENT COMPLIANCE CONTROL

All advertising, product descriptions, health claims, informational content, and promotional materials published on the Platform shall comply with applicable laws governing misleading advertisements, therapeutic claims, and public health communication.

The Platform shall:

Prohibit exaggerated, unverified, or prohibited claims
Conduct internal content review where required
Remove or modify content to mitigate regulatory exposure

The Platform disclaims liability for unauthorised third-party claims and reserves the right to remove content without notice.

24. TELEMEDICINE & DIGITAL CONSULTATION COMPLIANCE SAFEGUARDS

Digital consultations facilitated through the Platform shall comply with applicable telemedicine guidelines, professional conduct regulations, and ethical standards.

The Platform enforces:

Identity and credential verification of Medical Experts
Scope-of-consultation restrictions
Prohibition on emergency or critical care reliance
Logging of consultation metadata for audit purposes

The Platform shall not be liable for misuse of consultation services by Users seeking emergency care through non-emergency channels.

25. DATA PROTECTION, DPDP READINESS & CONSENT GOVERNANCE

The Platform aligns its data processing practices with applicable data protection frameworks, including the Digital Personal Data Protection regime.

This includes:

Lawful purpose-based processing
Consent capture, management, and withdrawal mechanisms
Data minimisation and access control
Statutory breach notification readiness

Certain data processing activities are mandatory for compliance and service delivery and cannot be opted out without discontinuation of services.

Data protection, privacy, and personal data processing are governed by the Privacy Policy, which forms an integral part of these Terms.

26. CYBERSECURITY, SYSTEM INTEGRITY & OPERATIONAL RESILIENCE

The Platform implements reasonable technical and organisational measures to protect systems against unauthorised access, cyber threats, data corruption, and service disruption.

Security controls include reasonable authentication, monitoring, and periodic security assessments in accordance with applicable standards.

Scheduled maintenance, emergency patches, or security interventions may result in temporary service unavailability without liability.

27. BUSINESS CONTINUITY & DISASTER RECOVERY GOVERNANCE

The Platform maintains documented business continuity and disaster recovery plans to ensure:

Preservation of critical data and records
Restoration of essential services
Continuity of regulatory compliance

Activation of disaster recovery protocols shall not constitute service deficiency or breach of contractual obligation.

28. FRAUD, MISUSE & ABUSE DETECTION MECHANISMS

The Platform actively monitors for fraudulent, abusive, or manipulative behaviour including:

Identity fraud
Prescription abuse
Payment misuse
Arbitrage or exploitation of pricing mechanisms

Confirmed misuse may result in immediate enforcement actions including termination, transaction reversal, forfeiture of benefits, and regulatory reporting, without prior notice where public or regulatory risk exists.

29. CROSS-BORDER ACCESS & JURISDICTIONAL LIMITATION

The Platform is intended for use within the territory of India. Access from outside India is at the User’s sole risk.

The Platform makes no representation regarding compliance with foreign laws and disclaims liability arising from cross-border access or use.

30. RECORD FREEZE & LITIGATION HOLD

Where required by law or investigation, the Platform preserves relevant records in accordance with statutory obligations.

31. INDEMNITY ENHANCEMENT & RISK TRANSFER

Users and third-party service providers agree to indemnify, defend, and hold harmless the Platform against losses, penalties, claims, or proceedings arising from:

Their misuse of the Platform
Misinformation or misrepresentation
Statutory or regulatory breaches attributable to them

Indemnity obligations shall survive termination and remain enforceable.

32. NO WAIVER, NO PRECEDENT, NO ESTOPPEL

Any failure, delay, or tolerance by the Platform in enforcing rights or remedies shall not constitute a waiver, precedent, or estoppel.

All rights remain fully enforceable notwithstanding prior conduct.

33. PLATFORM SUSPENSION, SHUTDOWN & OVERRIDING AUTHORITY

The Platform reserves the right, without liability, to suspend, restrict, disable, or permanently shut down the Platform or any part thereof where required for:

Legal or regulatory compliance
Risk mitigation
Public health or public interest
Governmental or judicial direction

Such action may be taken without prior notice where delay may expose the Platform to regulatory or legal risk.

34. CONTACT, GRIEVANCE REDRESSAL & STATUTORY COMMUNICATION

In compliance with applicable laws including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other allied rules, regulations, and statutory requirements, All Day Store, operated by Everyday Herbal Beauty Care Private Limited (EHBC) (the “Platform” or “Company”), has established a structured, transparent, and auditable mechanism for customer support, grievance redressal, and statutory communications.

This mechanism is designed to ensure effective resolution of user concerns while maintaining legal, regulatory, and litigation defensibility.

34.1 General Contact Details (Customer Support & Communication)

For general queries, service-related assistance, order support, and non-grievance communications, Users may contact the Platform through the following official channels:

Customer Support Email: care@alldaystore.com
Customer Support Contact Number: +91 989 888 6508

These channels are intended for routine support and assistance and do not replace the statutory grievance redressal mechanism outlined below.

34.2 Designated Grievance Officer

Name: Mr. Randeep Singh
Designation: Grievance Officer
Email: randeep@zotahealthcare.com
Contact Number: +91 989 888 6508
Address:
Zota Healthcare Limited
Zota House, 2nd & 3rd Floor,
Navsari State Highway, Bhagwan Aiyappa Complex,
Opp. GIDC, Udhna, Pandesara Industrial Estate,
Surat, Gujarat – 394221, India

The Platform reserves the right to update the above details from time to time by publishing revised information on the Platform, in compliance with applicable law.

34.3 Grievance Lodging & Acknowledgement Process

Upon receipt of a grievance through the designated grievance communication channel:

The grievance shall be logged in the Platform’s internal grievance management system
A unique ticket or reference number shall be generated for tracking and record purposes
An acknowledgement shall be issued within forty-eight (48) hours of receipt, in accordance with statutory requirements

Users may quote the reference number in all future correspondence relating to the grievance.

34.4 Resolution Timelines & Handling Standards

The Platform shall endeavour to resolve grievances within one (1) month from the date of receipt or within such shorter timelines as prescribed under applicable law.

Grievances shall be handled:

In good faith and with due diligence
With proper documentation for audit and evidentiary purposes
Without admission of liability unless expressly required under law

Any resolution, refund, concession, clarification, or corrective action shall not be construed as an admission of fault, deficiency, negligence, or statutory breach unless expressly stated in writing.

34.5 Scope Limitation of Grievance Redressal

The grievance redressal mechanism shall not be used for:

Medical emergencies or urgent healthcare situations
Clinical disputes, diagnosis-related disagreements, or medical negligence claims
Matters requiring immediate law enforcement or emergency medical intervention

Users are advised to approach appropriate healthcare providers or statutory authorities in such cases.

34.6 Statutory Disclosure & Escalation Rights

The Platform reserves the right to:

Disclose grievance-related information to statutory, regulatory, or law enforcement authorities where required by law
Internally escalate matters to legal, compliance, audit, or senior management teams
Reject grievances that are frivolous, abusive, repetitive, or outside the Platform’s scope, with documented justification

Misuse of the grievance mechanism may result in restriction, suspension, or termination of Platform access, subject to applicable law.

34.7 No Waiver or Estoppel

Any delay or failure by the Platform to respond to a grievance shall not be deemed to constitute a waiver of any rights, remedies, or defences available to the Platform under applicable law.

34.8 Final Authority

The grievance redressal mechanism is facilitative in nature and does not limit the Platform’s right to:

Initiate legal or enforcement action
Comply with statutory or judicial directions
Protect its legal, regulatory, and commercial interests independent of grievance outcomes