SHIPPING & DELIVERY POLICY

All Day Store (“We”, “Us”, “Our”) partners with third-party logistics service providers (“Logistic Partners”) to facilitate the shipping and delivery of products (“Products”) purchased by users (“You”, “Your” or “User”) through its website and mobile application (collectively, the “Platforms”).

Details of the Logistic Partner responsible for shipping and delivery of a Product shall be communicated to the User at the time the Product is processed and successfully handed over for delivery.

1. DISPATCH & DELIVERY TIMELINES

Our standard dispatch timelines generally range within twenty-four (24) hours from the time an order is successfully placed on the Platform, subject to prescription verification, regulatory checks, and operational feasibility.

An estimated delivery timeline shall be displayed on the order confirmation page and communicated through the registered contact details provided by the User.

All delivery timelines communicated on the Platform, including same-day, express, or 60-minute delivery, are indicative estimates only and shall not be construed as guaranteed delivery commitments or service warranties.

2. MODE OF DELIVERY

Products may be delivered through third-party Logistic Partners or, at Our sole discretion, through in-house delivery mechanisms. The selected mode of delivery does not alter the applicability of this Policy.

3. DELIVERY CHARGES

Delivery Mode

Cart Value

Delivery Charge

Same Day

Up to ₹399

₹ 49

Standard

Up to ₹399

₹ 39

Notes:

• Delivery charges apply to all eligible orders.
• Delivery charges are collected at checkout and passed on to Logistic Partners.
• Users shall not make any additional payment to delivery personnel. Any such payment made is at the User’s own risk, and All Day Store shall not be responsible for the same.

4. SERVICEABLE & UNSERVICEABLE AREAS

While We endeavour to deliver Products across India, certain locations may be designated as unserviceable due to logistical, regulatory, or operational constraints.

Serviceability is determined through pin-code verification at the time of order placement. Orders from unserviceable areas may not be processed.

5. USER INFORMATION & DELIVERY ACCURACY

To ensure successful delivery, We may collect delivery-related information such as name, address, landmarks, and contact details, strictly in accordance with Our Privacy Policy.

Users are solely responsible for providing accurate, complete, and sufficient delivery information. Any failure in delivery arising from incorrect or incomplete information shall be the User’s sole responsibility, and All Day Store shall not be liable for such failure.

6. DELIVERY ATTEMPTS & FAILED DELIVERIES

Logistic Partners shall make up to three (3) delivery attempts over three (3) consecutive days.

If delivery remains unsuccessful due to User unavailability, refusal, or incorrect details:

• The order may be cancelled at Our discretion
• The Product may be returned
• Shipping and delivery charges borne by Us may be deducted from any applicable refund

Repeated failed delivery attempts or misuse of delivery services may result in account restrictions, pre-payment requirements, or suspension of delivery privileges.

7. PROOF OF DELIVERY & RISK TRANSFER

Delivery shall be deemed complete upon:

• Physical handover at the delivery address, and/or
• OTP confirmation, digital acknowledgement, or photographic proof recorded by the Logistic Partner

Title and risk in the Product shall pass to the User upon successful delivery confirmation.

8. DELIVERY DELAY DISCLAIMER

Delivery may be delayed due to circumstances including but not limited to:

• Logistical or operational disruptions
• Adverse weather conditions
• Strikes, lockdowns, or governmental restrictions
• Traffic congestion or route disruptions
• Acts of God or force majeure events

While reasonable efforts may be made to inform Users, All Day Store shall not be liable for delays or for failure to notify such delays.

9. LOGISTICS PARTNER LIMITATION OF LIABILITY

All Day Store acts solely as a facilitation platform for logistics services. Any loss, delay, theft, or damage occurring after handover to the Logistic Partner shall, to the extent permitted by law, be attributable to the Logistic Partner, subject to verification and investigation.

Tracking information is provided on a best-effort basis and may be subject to third-party system delays.

10. COLD-CHAIN & TEMPERATURE-SENSITIVE PRODUCTS

Certain Products require temperature-controlled or cold-chain handling. While reasonable care is taken during transit, All Day Store shall not be liable for efficacy degradation attributable to:

• Transit delays beyond reasonable control
• Environmental exposure after delivery
• Improper handling or storage by the User post-delivery

11. REGULATORY & LAW-ENFORCEMENT HOLDS

Delivery of Products may be delayed, withheld, or cancelled where required due to:

• Regulatory inspections
• Prescription revalidation
• Drug recalls or safety advisories
• Law-enforcement or statutory directives

Such actions shall not constitute deficiency of service.

12. RETURN LOGISTICS

Returns are facilitated through authorised reverse-logistics partners strictly in accordance with the Return, Refund & Cancellation Policy, which governs eligibility, timelines, and processing.

13. 60-MINUTE DELIVERY – TERMS & CONDITIONS

The 60-minute delivery option is a best-effort service, subject to the following conditions:

13.1 Eligibility

• Orders placed between 9:00 AM and 8:00 PM
• Applicable only in select metro and Tier-1 cities

13.2 Exceptions

Delivery may be delayed due to prescription verification, weather conditions, traffic congestion, high demand, stock unavailability, customer unavailability, technical issues, or force majeure events.

13.3 Important Disclaimers

• 60-minute delivery is not a guaranteed service
• Delay shall not entitle the User to compensation, refund of delivery charges, or damages
• All Day Store reserves the right to downgrade the delivery mode without prior notice based on operational or regulatory constraints

14. CUSTOMER CONDUCT & SAFETY

Users shall maintain lawful, respectful, and non-abusive conduct with delivery personnel. Any misconduct may result in cancellation of delivery, suspension of services, or termination of Platform access.

15. DATA PROTECTION

Personal data shared with Logistic Partners is limited strictly to delivery facilitation and processed in accordance with applicable data protection laws and the Platform’s Privacy Policy.

• Customer Support Email: care@alldaystore.com
• Customer Support Contact Number: +91 989 888 6508

Customer support is intended for general service-related assistance and does not replace the statutory grievance redressal mechanism governed under the Terms and Conditions of the Platform.

16. EMERGENCY MEDICAL DISCLAIMER

Delivery of medicines and healthcare products through the Platforms is not intended for emergency or life-saving use. Users are advised not to rely on the Platforms for urgent medical needs. All Day Store shall not be liable for delays or non-delivery in such situations.

17. SAVING CLAUSE

Nothing in this Policy shall exclude or limit any liability that cannot be excluded or limited under applicable law.